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- Guaranteed
response time of 2 hrs.
- Well-trained
and experienced engineers.
- Stand by UPS.
- Mobile Service Van with Critical Spares,
Standby Batteries and UPS, Mobile Phones.
- Battery care through advanced battery
management program.
- Optional remote monitoring facility.
Money Back Guarantee
- Uptime drops
below 99%
100% refund
- Uptime drops
below (99% - 99.25%)
75% refund
- Uptime drops
below (99.25% - 99.5%)
50% refund
- Uptime drops below
(99.5% - 99.7%)
25% refund
Service Availability:
| |
UltraCare
- Platinum |
UltraCare
- Gold |
UltraCare
- Silver |
UltraCare
-Bronze |
| Availability
Time |
24 X 7
|
24 X 7
|
8 X 6
|
8 X 6
|
| Response Time
|
2 hours |
2 hours |
2 hours |
2 hours |
| Turnaround Time
|
4 hours |
6 hours |
8 hours |
NA ** |
| Uptime Guaranteed
|
99.99% |
N.A |
N.A |
NA. |
| Preventive Maintenance
|
Bi-Monthly |
Quarterly |
Half Yearly |
Half Yearly |
| Break Down Calls |
Unlimited |
Unlimited |
Unlimited |
Limited upto 2 |
| TPM (Total Productive
Maintenance) |
Included |
Not Included |
Not Included |
Not Included |
| PM Schedule |
Tatkaal |
24x7 Planned |
Working Hrs-Planned |
Working Hrs-Planned |
| Spares Parts |
All Included |
Partial Included* |
0nly PCBs |
Not Included |
| System Health
Check |
Annually |
Not Included |
Not Included |
Not Included |
| Battery Health
Check |
Included |
Not Included |
Not Included |
Not Included |
| Environmental
Audit |
Included |
Not Included |
Not Included |
Not Included |
| Power Mapping |
Included |
Not Included |
Not Included |
Not Included |
| Onsite Training |
Included |
Not Included |
Not Included |
Not Included |
| Contract Duration |
1 Year |
1 Year |
1 Year |
1 Year |
* Except switch gear gears & wound
compounds.
** Depends upon the spares availability. |
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