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- 24x7
Round the clock service.
- Quality response.
- Effective support
network.
- 100% original parts.
- Version control.
- Optional remote monitoring facility.
Service Availability:
| Scope |
UltraCare
- Platinum |
UltraCare
- Gold |
UltraCare
- Silver |
| Availability
Time |
24 X 7
|
8x6
|
8 X 6 |
| Preventive Maintenance
|
Bi-Monthly |
Bi-monthly |
Bi-monthly |
| Break Down Calls |
Unlimited |
Unlimited |
Unlimited |
| PM Schedule |
24 Hrs-Planned |
Working Hrs-Planned |
Working Hrs-Planned |
| Spares Parts |
All Included |
Partial Included* |
Not Included |
| Response Time |
4 hrs |
4 hrs |
4 hrs |
| Tatkal PM Schedule |
Yes |
N.A |
N.A |
| System Health
Check |
Yes |
N.A |
N.A |
| Contract Duration |
1 Yr |
1 Yr |
1 Yr. |
* Excluding compressor, coils and air filter. |
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