Our understanding of a typical Call Center - A unit that has adequate telecom facilities, trained consultants, access to worldwide databases and helps to provide information support to customer using the 24-7-365 paradigms. Typically a customer calls a number, which is toll free and is assisted by the consultant. The operator can access the databases and gives the response.

If there are any breakdowns by way of hardware or power backup system failures, there will be heavy loss in revenue leading to unsatisfied customers.From the above it is clear that key factors in call Centre operations are a) Uninterrupted operations b) Round the clock support

Let us consider a typical setup. As explained before, it provides services across the world. A typical setup will consist of hardware like servers, communication equipments. These hardware need to be working all the time available without any interruptions so that the call center is accessible for customers round the clock. In essence, the money making machine of the call Centre is their hardware through which the customer gets access, providing revenues. Call Centre need this moneymaking machine to work uninterrupted round the clock.

As the application is very critical; it is also very essential that the application be provided with quality power backup so that the application is protected from the vagaries of power fluctuations, spikes, surges, power outages. It is very important to keep close control on environmental parameters like temperature, humidity and dust. It is very essential that the power backup solution offers the call center very high availability in excess of 99.99%.

The Call Centres critical need is very high total availability. What is total availability?
The Total availability = Application availability * Air Conditioning & UPS Availability.


Power Solutions from Emerson Network Power:

Air Conditioning Solution from Emerson Network Power: